SHIPPING

​

• XtremeAIR normally ships items within 1–2 business days from the day that payment is received. A FedEx tracking number or delivery confirmation number will be emailed to the buyer as soon as the item is shipped. Delivery times vary by location, but most packages arrive within 3–7 business days.

• XtremeAIR offers standard and expedited shipping options at checkout.

• International Shipments: We ship internationally to select countries. Add the item to your cart, and we will send a shipping quote within 24 hours. Customers are responsible for all fees, including taxes and duties, which will be charged upon delivery. We do not control these charges and cannot estimate them. Please check with your local customs office for estimated costs. All shipments are declared as merchandise at the full purchase value.

• Canada: Add the item to your cart, and we will send a shipping quote within 24 hours. Customers are responsible for all taxes, duties, and import charges. We ship to Canada via FedEx Standard and FedEx International services.

• P.O. Boxes: We do not ship to P.O. Boxes.

• Alaska / Hawaii / Puerto Rico: Please contact XtremeAIR Customer Support for shipping rates.

 

 

RETURNS

 

Damaged Return

​

 

1. Report any damage directly to XtremeAIR Customer Support within 3 calendar days.

2. Send a photo or video showing the damage or defect. We must receive this before we can approve your claim.

3. Once approved, we will arrange for pickup of the damaged product.

4. A replacement unit will be sent to you after we receive and inspect the returned unit.

 

 

Undamaged Return (within 14 days)

​

 

1. Contact XtremeAIR Customer Support within 14 days with your return request and reason.

2. A 25% restocking fee and return shipping fee will apply.

3. We will arrange for return shipping.

4. You will be responsible for all shipping costs.

5. A refund will be issued to the original payment method once the returned item is received and inspected.

6. Returned orders will not be accepted if:

   • The hood has been installed.

   • The hood has been cut or altered in any way.

   • Damage is reported after 3 days.

   • Original packaging or parts are missing.

   • The unit is not in its original, unused condition.

​

 

 

 

EXCHANGE

​

 

1. Request an exchange from XtremeAIR Customer Support within 7 days of receiving your item.

2. State your reason for the exchange. If the item is damaged or defective, include a photo.

3. We will arrange for return shipping of the original unit.

4. Once received, we will ship the replacement hood to you.

5. You are responsible for all shipping costs.

​

MISSING PARTS​

 

1. Report missing parts to XtremeAIR Customer Support within 7 days of delivery.

2. Provide a photo or video indicating which part is missing.

3. Once approved, we will ship the missing part at no additional cost.

​

CREDIT AND REFUND

​

• The returned item will be re-inspected and evaluated. You will be responsible for any repairing costs (if any).

• The credit refund is calculated by item price - original shipping cost - 25% re-stocking fee - repairing cost (if any).

• Please Note: - We will only allow one undamaged exchange per purchase. - Your replacement hood must be of equal or lesser

value. - If the value of your replacement hood is higher, you will be responsible for paying the difference in price.